Private Clients
Corporate Clients
Our Complaints Procedure
We are confident that the service we provide will not give you cause for complaint. However in the unlikely event that this should happen:
- Tell us any time if you feel that you are not receiving the service you hoped for. We want to know if you are dissatisfied. We will look into you complaint promptly and try to put it right.
- Mention your grievance first to the person looking after your matter. If you are still unhappy after that, you should speak to the Client Care Partner. You will be told who this is. Your complaint will than be investigated and you will be contacted to talk about the problem.
- It will then help if you put your complaint in writing.
- We will answer your complaint in writing and tell you what we will be doing about it.
- It goes without saying that we will apologise to you if your complaint is found to be justified.
- If you are still not satisfied after our Complaints Procedure has been completed, you can get help from the Solicitors Complaints Bureau. Ask us for their address and telephone number so that they can give you advice on whethe you have grounds to lodge a formal complaint.
